๐๐ฆ๐ข๐ฅ๐ ๐ญ๐จ ๐๐ง๐ฅ๐จ๐๐ค ๐๐จ๐จ๐ซ๐ฌ ๐ข๐ง ๐๐ข๐๐ (๐๐จ๐ง๐ฎ๐ฌ ๐๐จ๐๐๐๐ ๐๐ฐ๐๐ข๐ญ๐ฌ!)
There is a place in Singapore that serves great coffee and guarantees plenty of smiles.
The Adventure of a Psychologically Rich Life: A Book Journey to History and Hong Kong
A psychologically rich life does not always come from grand gestures. Sometimes, it begins with a book exchanged over coffee. Sometimes, it leads to an invitation to a museum or a meaningful meal in a historic location.
From Play to Purpose: #Play14 Singaporeโs Joyful Journey ๐ฒโค๏ธ
Looking back, #Play14 Singapore was an event with community building, creating joy, and contributing to something bigger than ourselves.
๐ญ ๐๐๐ฆ๐ข ๐๐จ๐จ๐ซ๐ ๐๐ข๐ง๐ฌ ๐๐ข๐ ๐๐ง๐ ๐๐ซ๐จ๐ฉ๐ฌ ๐ญ๐ก๐ ๐๐๐๐ฌ๐ฎ๐ซ๐ข๐ง๐ ๐๐ญ๐ข๐๐ค ๐
Not everything that can be counted counts, and not everything that counts can be counted.โ Mooreโs journey beautifully illustrates this. The award is a well-deserved recognition of her craft, but what truly matters is the passion, effort, and resilience she brought to every performance.
๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐๐ฒ๐๐๐ผ๐ป๐ ๐๐ฟ๐ผ๐บ ๐๐ฒ๐ป๐ด๐ฎ๐ ๐๐ฟ๐ฒ๐ฎ๐บ
Coach Davideskoโs leadership lesson applies far beyond the basketball court. Leaders in any field must balance ambition with empathy when managing people.
9 Lessons on Delightful Customer Experience (dCX) from Sri Lanka
As CX and EX practitioners, we’re always seeking inspiration and fresh perspectives. Two weeks in Sri Lanka gave me more than family memories. It gave me a glimpse into a world where small gestures create delightful Customer Experiences (dCX). Almost every interaction felt intentional, as though the entire country had agreed to rewrite the rules of hospitality.
๐ฅฅ ๐ง๐ต๐ฒ ๐๐ผ๐ฐ๐ผ๐ป๐๐ ๐ฆ๐ฒ๐น๐น๐ฒ๐ฟโ๐ ๐๐น๐ฒ๐ป๐ฑ๐ ๐๐น๐๐ฒ ๐ข๐ฐ๐ฒ๐ฎ๐ป ๐ ๐ช๐ถ๐๐ต ๐๐ซ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฒ๐
He practiced the “Blue Ocean Strategy” and created an unforgettable Customer experience (CX). Instead of doing more of the same, he blended creativity, kindness, and a touch of lime to create something unique. He did not just sell coconuts. He sold a new flavor, a ritual of preparing it, created joy, built connections, and cared for the world around him.
“๐๐ญ๐จ๐ฉ ๐๐๐๐๐๐๐๐๐” – The Art of Avoiding Unsolicited Advice
Years ago Lenny RAVICH and I were leading a Delivering Delight workshop for senior leaders at the Hong Kong Jockey Club. During the sessionโs final activity, Lenny made a comment that struck me as slightly sensitive in the local cultural context.
๐ท๐๐๐๐๐ ๐ฏ๐๐๐ ๐๐๐
In Sri Lanka, we discovered that even the traffic police have mastered the art of hospitality.
๐๐ผ๐ฑ๐ ๐ฎ๐ป๐ฑ ๐ฆ๐ผ๐๐น ๐๐ผ๐ผ๐ฑ ๐ถ๐ป ๐๐ต๐ฒ ๐๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐ฆ๐ฟ๐ถ ๐๐ฎ๐ป๐ธ๐ฎ
As the lady cook prepared our food, her generosity made the experience even more special. She thoughtfully cooked a dish specially for the local crows, shared buns with stray dogs, and offered us two bottles of water as a kind gesture.ย Needless to say, we were deeply touched. It was like being hosted by an angel.