How DHL went from nosedive to sky high by lifting its people
During the global financial crisis of 2008-2009, DHL faced significant turbulence. The US business was bleeding. The competition was fierce. Tough choices were made. Billions in assets were parted with. Most would have curled into a corporate fatal position and stayed there.
The universe of kindness: How doing good can unexpectedly boost your business
Kindness does not mean avoiding uncomfortable conversations. It means delivering authentic feedback with honesty and care, helping people grow rather than merely critiquing them. Andrew views this as an essential leadership skill that strengthens teams.
The Curry Puff Effect: How Small Acts of Appreciation Lifted DHL to the Top
Under the leadership of Chris Ong, DHL Express Singapore achieved what many believed was out of reach. Employee engagement soared from 60% in 2009 during the global financial crisis to a jaw-dropping 98% in 2024. DHL Express became the only company to be named the number one Best Workplace in Singapore five times.
The kindness advantage in hospitality: How Ovolo Hotels redefined hospitality during a crisis
In redefining hospitality through kindness, Girish and Ovolo Hotels have set a powerful precedent: In times of crisis, compassion is more than good ethics to walk the talk of your culture; it is an exceptional opportunity to fortify the brandโs genuine differentiation by getting thousands of guests praising your name and being loyal for life.
The wellbeing virtuous cycle
A groundbreaking meta-research involving over 161,000 employees has quantified profound findings: Organisations that genuinely care about employeesโ wellbeing at home gain substantial business advantages.
The “What Goes Around” Playbook
Kindness is more than a virtue or a warm fuzzy feeling. It is an asset, a currency that appreciates over time, turning goodwill into unexpected opportunities. The best investments do not always sit on a balance sheet.
Lead Like a Girl – Turning Pain Into Purpose
Dalia Feldheim knows this firsthand, and her story will inspire you to turn adversity into the very soil where resilience takes root. You will find that growth is not just possible, it is inevitable when you choose to reclaim your power so you can build a rocket for your personal transformation powered by resilience, peace, and wisdom.
Kindness at the crosswalk
A kind word, a thoughtful gesture, or a simple smile can transform a moment and brighten a day. Science confirms that kindness is one of the best choices for a meaningful and fulfilling life.
Stories of Kindness (1) The Intern
Kindness has a way of returning, often in ways that surprise us.
๐๐ฒ๐๐ฒ๐น ๐จ๐ฝ ๐ผ๐ฟ ๐ฆ๐๐ฎ๐ ๐ฆ๐๐๐ฐ๐ธ? ๐ง๐ต๐ฒ ๐๐ต๐ผ๐ถ๐ฐ๐ฒ ๐ถ๐ ๐ฌ๐ผ๐๐ฟ๐! ๐ฎโจ
โ๐๐๐ง๐ฒ ๐ซ๐๐ฌ๐ข๐ฌ๐ญ ๐๐ก๐๐ง๐ ๐. ๐
๐๐ฐ ๐ซ๐๐ฌ๐ข๐ฌ๐ญ ๐๐ง ๐ฎ๐ฉ๐ ๐ซ๐๐๐. ๐๐๐ฅ๐ฉ ๐ญ๐ก๐๐ฆ ๐๐ฏ๐จ๐ฅ๐ฏ๐!โ
People donโt fear transformation. They fear the struggle before it. Show them WIIFT (What Is It For Them), and theyโll step forward willingly. Because in the grand game of life, weโre all just waiting for that next evolution.