Grow Your Customer and Employee Experience Journey With Avi Liran
Looking for a way to catapult your team’s ability to deliver results and create delightful experiences that transform your business performance? This keynote is both inspiring and loaded with practical nuggets that business leaders and teams can walk away, and apply immediately.
Delighting customers, whether B2B or B2C, goes beyond technical tweaks and chasing NPS scores. Delivering Delight demands a leadership-driven mindset shift rooted in practicing daily habits such as genuine care, contribution, support, and appreciation. A delightful organisational culture is a bedrock, fostering delighted employees who then create exceptional customer experiences, leading to delighted shareholders.
Avi offers this keynote as a customized, immersive workshop for those looking to instill delight at the core of their business, ensuring the chain reaction of delight becomes a mainstay in your organisation.
Keynote: 45-90 mins
Workshop: 0.5 – 5 days
WHO IS THIS FOR?
Delivering Delight is designed for leaders, high potentials and teams eager to spread joy at work, transforming their culture to provide unforgettable employee and customer experience
WHY YOUR ORGANISATION NEEDS THIS?
ELEVATE WELLBEING
Embed a culture of delight in your organization
ENHANCE PERFORMANCE
Drive success through positive organisational change.
BOOST ENGAGEMENT
Turn every employee and customer interaction into a brand-building moment.
WHAT OUR CLIENTS SAY
WHY THIS IS THE GOLD STANDARD FOR YOUR NEXT EVENT?
Refreshingly Different and Evidence-Based: Participants immerse themselves in unique concepts that blend gamified experiences with emotional learning, deep reflection, and real-life case studies. Grounded in behavioral science and decades of global leadership practice, the sessions ensure the audience remains energised, interactive, and fully engaged from start to finish.
Deeply Connecting and Authentic:Leaders step into a safe, facilitated space where they can share what matters most, sparking genuine human connection and trust. In this environment, vulnerability is transformed into collective strength as colleagues evolve into strategic allies.
Inspiring and Actionable: Attendees walk away with practical frameworks and “next-morning” rituals designed to uplift culture, elevate trust, and drive performance immediately. Inspiration is translated into tangible habits that ripple through the organisation, turning high-level insights into lasting cultural impact.
The Human X Factor: Executive teams benefit from a speaker who brings 64 years of maturity, wisdom, and the courage to engage in bold, unfiltered dialogue. Through candor and humor, even the most hesitant participants find themselves secured and bought-in, ready to face organisational challenges head-on.
A short clip of participants during the Delivering Delight workshop
Spark contagious positivity in your organisation and your next event
I suspect that my interest in appreciation started during childhood. My mom complained about our tiny home, so they worked harder and took on an additional mortgage to buy a much bigger place. During the move, my father collapsed with a brain stroke and died. For years, I heard my mom cry at night, saying, “I was happy, but I did not know it. I wish I could go back to the old shoe place and have my beloved husband back.
If you’re looking for a typical speaker or trainer, I’m probably not your guy. But if you’re up for a mix of emotional connection, rigorous research-based insights, captivating storytelling, corporate wisdom, cultural flavor, and a good dose of smiles, we’ll get along just fine. My goal? To inspire fresh thinking and spark meaningful action that brings out the best in humankind.
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