Ignite Delight. Elevate Experience.
Accelerate Growth.
Most customer‑experience projects stall at the surface. New apps, slick dashboards, and endless metrics create activity but not an authentic connection. Customers feel the gap, employees feel the grind, and performance plateaus.
Why? Because lasting CX excellence begins inside, with people who care.
WHO'S IT FOR
Perfect for organizations and leadership teams that are:
- Driving growth but battling CX inconsistency
- Scaling fast and need a culture to keep up
- Facing disengagement or rising turnover
- Ready to turn every employee into a customer champion
WHAT MAKES IT DIFFERENT
- No buzzwords, no boredom, high‑energy, high‑impact
- Rooted in behavioural science and 30 years of global practice
- Integrates EX, CX, and culture in one unified framework
- Immediate tools and rituals your team can put into action on Monday
- Proven: 100,000+ participants, 28 countries, every major industry
WHAT PARTICIPANTS WILL DO
- Master the “Delight Habit” to shift from transactions to emotions
- Craft personal and team purpose statements that drive decisions
- Practise Avi’s Ripple Technique for real‑time appreciation
- Map customer and employee journeys to uncover quick‑win delights
- Co‑create practical “5‑Minute Daily Delight” rituals
- Leave with a personal Leadership Credo and team action plan
OUTCOMES
- Customers who feel valued and spend more
- Employees who own delight, reducing churn and absenteeism
- Clear alignment between brand promise and daily behaviours
- Higher NPS, CSAT, and revenue per employee
- A positive language that keeps momentum alive long after the event
WHY LEADERS CHOOSE AVI
👍 Global track record: Fortune 500 to fast‑growth scale‑ups
👍 Tangible ROI: CX scores rise, Glassdoor complaints fall
👍 Lasting impact: Tools stick under pressure and show up in next‑day KPIs
👍 Zero surprises: 30+ years of flawless delivery, on stage and online
WHAT OUR CLIENTS SAY
Why Leaders Trust This Programme to Actually Transform Their Teams
Avi Liran’s sessions aren’t inspirational one‑offs. They are science‑based, purpose‑driven frameworks that ignite measurable transformation. From boardrooms in Silicon Valley to factory floors in Southeast Asia, his programmers replace theory with practical leadership tools that teams adopt immediately and sustain long after the event ends.
Why Choose Avi as Keynote Speaker and Leadership Facilitator
With three decades of experience in global leadership and culture architecture, Avi creates spaces for leaders to reflect, connect, and elevate. His energy, humour, and evidence‑based methods deliver both inspiration and concrete business outcomes. No fluff, just genuine, lasting impact.
Monday‑Morning Ready Results
Participants leave with actionable resources: purpose scripts, recognition rituals, and
Frequently Asked Questions
What’s the difference between Avi’s programmes and typical leadership training?
Typical training delivers theory. Avi’s approach builds purpose, EQ, and daily habits that last.
How are the sessions customised for our organisation?
Avi conducts a pre‑programme consultation and weaves your values, challenges, and goals into every module for maximum relevance.
Can you deliver virtually or in a hybrid format?
Absolutely. Avi facilitates fully remote, hybrid, and in‑person sessions with equal engagement and impact.
How long are the programmes?
Keynotes run 45–90 minutes. Workshops are offered as half‑day or full‑day experiences, depending on your objectives and schedule.
What follow‑up support is included?
Every engagement includes post‑event resources and a check‑in call to reinforce learning and drive long‑term momentum.